Kindly review the following section to ensure you’re following the guidelines and expectations of our clinic and of you as a patient. We appreciate your efforts to help us provide you and our BFCC community with excellent & efficient chiropractic care.

Implemented for all appointments booked after September 1, 2014 — renewed as of October 1, 2025

SAME-DAY RESCHEDULING REQUESTS

There will be no charge for moving an appointment within the same day in appreciation of considerate notice. If you will be late and cannot make your scheduled appointment, please notify us immediately and we will reschedule your appointment (pending booking availability and COVID measures are both met). If we cannot move you to another time on the same day, no fee will be incurred if we have to move your appointment to another day.

SAME-DAY CANCELLATION WITHIN AN 8-hour window

Cancellations within the 8-hour period of your appointment time will incur a 50% charge. A one-time ‘no charge’ consideration will be provided and recorded in your file.

missed appointments

24-hours notice is requested for appointments that will not be attended to avoid a missed appointment charge. For those who do not provide notice that a booked appointment will be missed (including those running late and arriving out of their booking time), the full value (100%) of the booked appointment will be charged if you have previously received your one-time ‘no charge’ consideration.

Courtesy ‘no charge’ consideration reminder

For those missing their first appointment or incurring a same day cancellation, a one-time ‘no charge’ consideration will be provided and recorded in your file.

Emergency considerations

Cancellation requested in the event of an emergency will be considered upon the merit of the emergency.

If you cannot make your appointment as scheduled, in consideration for other patients and our team—please call us as soon as possible to cancel or modify your existing booking.